Your Privacy at 7gw — What We Collect & Why

7gw collects personal information that is necessary to operate a safe, compliant, and high-quality online gambling platform. We collect data through three primary routes: information you provide directly when registering or using the platform, information generated automatically through your use of the site, and information received from third-party service providers such as payment processors and identity verification agencies.

Information You Provide Directly

• Registration data: Full legal name, date of birth, residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna), contact email address, and Bangladesh mobile number.
• Identity verification (KYC) documents: Government-issued photo ID (National ID card, passport, or driving licence), proof of address documentation, and payment method ownership evidence (e.g., bKash or Nagad account screenshots).
• Payment information: Mobile wallet account numbers (bKash, Nagad, Rocket, Upay), bank account details for bank-transfer transactions (Dutch-Bangla Bank, BRAC Bank, City Bank), and transaction reference numbers. 7gw does not store full card numbers or CVV codes.
• Support communications: Messages, email correspondence, and any attachments you send to the 7gw support team. These are retained for quality assurance and dispute resolution purposes.
• Responsible gaming self-declarations: Where you voluntarily submit deposit limit requests, time-out requests, or self-exclusion applications, we retain records of these actions and their processing status.

Information Collected Automatically

• Device & technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and preferred language settings.
• Usage and behavioural data: Pages visited, games played, bet amounts and outcomes, session duration, navigation paths, and feature interactions. This data is used to improve the platform experience and detect fraudulent patterns.
• Session data: Login timestamps, session duration, logout events, and failed authentication attempts. This data supports account security monitoring.
• Geolocation data: Approximate location derived from IP address. 7gw does not collect precise GPS coordinates unless explicitly enabled by the player.

Information from Third Parties

• Payment providers: Transaction confirmation data, payment status updates, and fraud screening outcomes from bKash, Nagad, Rocket, Upay, and banking partners.
• Identity verification agencies: Results of document authenticity checks and database cross-references conducted as part of KYC processes.
• Fraud prevention databases: Risk signals and flagging data from third-party anti-fraud services used to protect the platform and its players from fraudulent activity.

7gw processes personal data only for clearly defined, legitimate purposes. The primary purposes and their corresponding legal bases are described in the table below. Where 7gw relies on legitimate interests as a legal basis, those interests are balanced against your privacy rights and do not override them.

7gw does not use automated decision-making processes that produce significant legal effects on players without human oversight. Where automated systems flag an account for review (e.g., fraud scoring), a human member of the compliance team reviews the case before any account action is taken.

If you have opted into receiving promotional communications from 7gw, you may withdraw that consent at any time by contacting [email protected] or by using the unsubscribe mechanism included in any marketing email. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

7gw does not sell your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the specific purpose stated. All third-party recipients of 7gw player data are contractually required to handle that data in accordance with applicable data protection standards.

Service Providers & Processors

7gw works with carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive transaction data necessary to process deposits and withdrawals. These providers operate under their own privacy and security frameworks, which 7gw evaluates before onboarding.
• KYC and identity verification providers: Third-party identity verification agencies receive document images and personal details solely for the purpose of verifying identity and age. Verified results are returned to 7gw; raw document images are handled and retained per the verification provider's data policies.
• Game content providers: Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive a player session token and anonymised game-play data necessary to deliver game content. These providers do not receive your name, address, or payment details.
• Anti-fraud and security vendors: Risk management platforms receive device fingerprinting data, IP addresses, and behavioural signals to assist in detecting fraudulent activity.
• Cloud infrastructure and hosting providers: 7gw's platform is hosted on secure cloud infrastructure. Hosting providers have access to server-level data in the normal course of infrastructure management but are not permitted to use that data for their own purposes.

Legal Disclosure

7gw may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent or detect a serious crime, protect the vital interests of a person, or enforce our legal rights. In such cases, 7gw will disclose only the minimum data required to satisfy the legal request and, where legally permitted, will notify the affected player of the disclosure.

Business Transfers

In the event that 7gw undergoes a merger, acquisition, or sale of all or part of its business assets, personal data held at that time may form part of the transferred assets. In any such transaction, the acquiring entity would be required to honour the privacy commitments in this Policy or provide you with notice of any material changes before those changes take effect.

7gw uses cookies — small text files placed on your device — and similar tracking technologies to operate core platform functions, maintain security, and improve your experience. The following categories of cookies are in use on the 7gw platform:

7gw does not use third-party advertising cookies, social media tracking pixels, or cross-site retargeting technologies. You will not receive 7gw-related targeted advertisements on other websites as a result of cookies placed during your use of this platform.

You can manage cookie settings through your browser's privacy controls. Please be aware that disabling strictly necessary or security cookies will impair your ability to log in and use the platform safely. Instructions for managing cookies in common browsers are available in each browser's help documentation.

7gw retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with applicable legal, regulatory, anti-money laundering, and accounting obligations. The key retention periods applied by 7gw are as follows:

• Active account data: Retained for the duration of the account plus five (5) years following permanent account closure, to satisfy anti-money laundering record-keeping requirements and to resolve any post-closure disputes.
• KYC documents: Retained for five (5) years from the date of account closure or five (5) years from the date of the most recent transaction, whichever is later. Retention is required under anti-money laundering obligations applicable to 7gw's offshore licence.
• Transaction records: Retained for five (5) years from the transaction date to satisfy financial record-keeping and anti-money laundering requirements.
• Support communications: Retained for two (2) years from the date of the most recent communication in a support ticket, or until the associated account is closed plus one (1) year, whichever is later.
• Responsible gaming records: Self-exclusion records, deposit limit histories, and time-out records are retained for a minimum of five (5) years to prevent self-excluded players from re-registering and to demonstrate regulatory compliance.
• Marketing consent records: Records of consent or withdrawal of consent to marketing communications are retained for the life of the account and three (3) years post-closure.
• Server log data: Raw server access logs containing IP addresses are retained for a maximum of ninety (90) days before being purged or anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual. Anonymised aggregate data (e.g., statistical reports on platform usage) may be retained indefinitely as it does not constitute personal data.

All personal data is stored on servers operated by 7gw's infrastructure providers in data centres that maintain industry-standard physical and logical security controls. Access to stored personal data is restricted to authorised personnel on a need-to-know basis.

7gw recognises and respects the privacy rights of all players. Regardless of your location, you may exercise the following rights in respect of your personal data held by 7gw. To exercise any of these rights, contact the support team at [email protected] with the subject line "Privacy Rights Request" and include your registered name and account details to allow us to identify your record.

• Right of Access: You may request confirmation of whether 7gw holds personal data about you and, if so, request a copy of that data along with information about how it is used. We will respond within 30 days of receiving a valid request.
• Right to Rectification: If you believe any personal data held about you is inaccurate or incomplete, you may request that it be corrected. Account profile information (name, address, contact details) can also be updated directly by contacting support.
• Right to Erasure: Subject to legal retention obligations, you may request that 7gw delete your personal data. Where erasure is not possible in full (e.g., because a legal retention obligation applies to transaction records), we will inform you of the specific data that must be retained and the reason.
• Right to Restrict Processing: In certain circumstances — for example, where you contest the accuracy of data or have objected to processing — you may request that 7gw restricts how your data is used while the matter is being resolved.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for fraud detection. 7gw will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: For data processed on the basis of consent or contract performance, you may request a machine-readable copy of your personal data for the purpose of transferring it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7gw applies a layered approach to data security, combining technical, organisational, and procedural controls to protect personal data against unauthorised access, loss, alteration, or disclosure. Key security measures in place include:

• TLS/SSL encryption: All data transmitted between your browser and the 7gw platform is encrypted using industry-standard TLS protocols. Any attempt to intercept data in transit will encounter encrypted ciphertext that is computationally infeasible to decode without the private key.
• Encrypted storage of credentials: Account passwords are stored using one-way cryptographic hashing with salting. 7gw staff cannot retrieve your password in plain text — if you forget your password, it must be reset rather than recovered.
• Access controls: Internal access to personal data is restricted to staff members who genuinely require it to perform their role. Access is provisioned on a least-privilege basis and is subject to periodic access review.
• Audit logging: All access to personal data within 7gw's internal systems is logged and monitored. Anomalous access patterns trigger automated alerts for review by the security team.
• Third-party security assessment: 7gw's platform infrastructure undergoes periodic security reviews. Game content provided by licensed studios such as Pragmatic Play, Evolution Gaming, and Spribe is served from their own certified infrastructure.
• Fraud detection systems: Real-time fraud detection monitors account activity, login behaviour, and transaction patterns to identify and respond to suspicious activity before harm occurs.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, 7gw will notify affected players and relevant authorities in accordance with applicable obligations. You can assist in keeping your account secure by using a strong, unique password, not sharing your login credentials, and contacting support immediately at [email protected] if you suspect unauthorised access to your account.

7gw may revise this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. Where changes are material — meaning they significantly affect how your data is used or your rights in respect of it — 7gw will notify registered players via the email address on file or via an in-platform notification prior to the change taking effect.

Your continued use of the 7gw platform after a revised Privacy Policy has been published constitutes your acknowledgement of the updated terms. If you do not accept a material change, you have the right to close your account before the revised policy comes into effect. Account closure requests should be submitted to [email protected].

Links to Other Pages

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. Together, these three documents constitute the full set of binding policies governing your relationship with 7gw.

Contact for Privacy Matters

For all privacy-related enquiries, data access requests, erasure requests, or complaints, please contact the 7gw data team directly:

• Email: [email protected] (please use the subject line "Privacy Request" for faster routing)
• Response time: Acknowledgement within 48 hours; resolution within 30 days (Bangladesh Standard Time, UTC+6)
• Languages supported: English

If you have a concern about how 7gw has handled your personal data that has not been resolved through the support process, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction. 7gw will cooperate fully with any such authority in the resolution of a complaint.