Responsible Gaming at 7gw — Play With Control

7gw enforces a strict minimum age requirement of 18 years for all registered players. This is a non-negotiable condition of account access and applies equally to all players regardless of location, game type, or payment method used. Gambling under the age of 18 is prohibited on the 7gw platform, and any account found to belong to a minor will be immediately suspended and all funds held pending review.

During the registration and KYC (Know Your Customer) process, 7gw verifies the age and identity of every player using government-issued identification documents. Acceptable documents include a valid National ID card, passport, or driving licence. Players are required to submit clear copies of these documents before withdrawals are processed and, in many cases, before deposit limits above a minimum threshold are permitted.

What Happens If a Minor Accesses the Platform

If 7gw identifies or suspects that an account is registered to or being used by a person under the age of 18, the following steps are taken immediately:

• The account is suspended pending full identity verification.
• All pending withdrawals are frozen until the matter is resolved.
• Any winnings accrued while the account was active may be forfeited in accordance with the Terms & Conditions.
• The incident is documented internally for compliance purposes.

We encourage parents and guardians to make use of parental control software to restrict access to online gambling platforms on devices used by minors. Third-party tools such as net-filtering software can provide an additional layer of protection beyond 7gw's own verification measures.

7gw provides a suite of responsible gaming controls that every registered player can apply to their account at any time. These tools are designed to put control firmly in your hands, allowing you to set boundaries that reflect your personal financial situation and the amount of time you want to spend on the platform. None of these tools require a justification — you can apply them simply because you choose to.

How to Apply a Limit or Tool

All responsible gaming tools are managed through the account settings section after login, or by contacting the support team directly at [email protected]. When contacting support, include your registered account name and a clear description of the limit or tool you wish to apply. The team will action your request and confirm the change by return email, typically within a few hours.

Deposit Limits in Detail

Deposit limits restrict the total amount you can fund your 7gw account within a set rolling period. The periods available are:

• Daily deposit limit: Restricts total deposits made within any 24-hour rolling window.
• Weekly deposit limit: Restricts total deposits across any 7-day rolling period.
• Monthly deposit limit: Restricts total deposits across any 30-day rolling period.

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers — collectively. Once a limit is reached, further top-ups are blocked for the remainder of that period. Decreasing a deposit limit takes effect immediately. Increasing a deposit limit is subject to a mandatory 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider.

Session Time Limits & Reality Checks

You can configure your account to display a pop-up reminder after a defined period of uninterrupted play. The reminder shows your elapsed session time and your net win/loss for the session. You may then choose to end the session or continue. Reality checks are available in intervals of 30 minutes, 1 hour, or 2 hours. They are not mandatory stops — they are information prompts designed to keep you aware.

Self-exclusion is the most comprehensive responsible gaming tool available on 7gw. When you self-exclude, your account is fully suspended — you cannot log in, deposit, place bets, or access any games for the duration you select. All marketing communications, including promotional emails and bonus offers, are stopped immediately and will not resume during the exclusion period.

Available Self-Exclusion Periods

• 30-day exclusion: A short-term break suitable for players who want to step away temporarily and reassess.
• 90-day exclusion: A medium-term break that provides more distance from the platform while keeping reactivation open in the future.
• 180-day exclusion: A six-month pause designed for players experiencing more persistent concerns about their gambling patterns.
• 1-year exclusion: A full year away from the platform, during which account access is completely blocked.
• 5-year exclusion: For players who need an extended period away. At the end of five years, reactivation requires a formal review process.
• Permanent self-exclusion: A permanent closure of your account. This decision is irreversible. The account cannot be reactivated under any circumstances, and a new registration using the same identity details will be refused.

How to Apply Self-Exclusion

• 1
  Contact Support

  Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered name, account username, and the duration you wish to exclude for.
• 2
  Identity Confirmation

  The support team will verify your identity against the account record to ensure the request is coming from the account holder. This step protects against third parties applying exclusions without the account owner's knowledge.
• 3
  Immediate Suspension

  Once confirmed, your account is suspended immediately. You will receive a confirmation email. Any balance remaining in your account at the time of exclusion may be requested for withdrawal before the exclusion is finalised, subject to identity verification.
• 4
  Marketing Suppression

  Your details are added to the marketing suppression list. All promotional communications cease with immediate effect and will not be reinstated for the full duration of the exclusion period.
• 5
  Reactivation (Non-Permanent Exclusions Only)

  After the exclusion period has fully elapsed, you may request reactivation. A mandatory 7-day reflection period applies before reactivation is processed. You will be asked to confirm that you wish to return and that you are aware of the responsible gaming tools available to you.

Problem gambling can develop gradually. Many people do not recognise the signs in themselves until the impact on their finances, relationships, or mental health has already become significant. 7gw encourages all players to periodically reflect on how gambling fits into their lives and to take action early if they notice warning signs.

The following patterns are commonly associated with gambling harm. They do not constitute a clinical diagnosis, but if several of these resonate with your own experience, it may be worth speaking to someone — whether that is our support team or an external counselling service.

• Spending more money on gambling than you originally planned or can comfortably afford to lose.
• Chasing losses — placing additional bets in an attempt to recover money already lost.
• Lying to family members, friends, or employers about gambling activity or the amounts involved.
• Borrowing money, selling possessions, or taking out loans to fund gambling.
• Feeling irritable, anxious, or restless when you are unable to gamble or when you try to reduce your gambling.
• Using gambling as a way to escape from stress, problems at work, relationship difficulties, or low mood.
• Neglecting work, study, family responsibilities, or personal health due to time spent gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling.
• Experiencing guilt or shame after gambling sessions, yet returning to the platform shortly afterwards.

The following questions are adapted from widely used gambling harm screening tools. Read each question honestly. If you answer "Yes" to three or more of these questions in the context of your recent gambling behaviour, we strongly encourage you to reach out to our support team or an external help service.

If you feel that gambling is causing harm in your life or the life of someone you care about, there are sources of support available. 7gw encourages players in Bangladesh to reach out to the following types of resources, in addition to contacting our own support team.

7gw Direct Support

The 7gw responsible gaming support team is available via email at [email protected]. When you reach out, please use the subject line "Responsible Gaming Support" so your message is routed to the appropriate team member. We aim to respond to all responsible gaming queries within 48 hours (Bangladesh Standard Time, UTC+6). Our team can:

• Apply deposit limits, loss limits, and session time limits to your account immediately.
• Activate a time-out or self-exclusion period of your chosen duration.
• Provide information about external counselling and support services.
• Process an account closure request if you decide you no longer wish to use the platform.

External Counselling and Mental Health Support

Bangladesh has a growing network of mental health services and community support organisations. If gambling is affecting your mental health, anxiety, relationships, or financial stability, speaking to a trained counsellor can make a meaningful difference. We recommend:

• National Mental Health Institute (NIMH), Dhaka: A government-run psychiatric and counselling facility that provides outpatient mental health support. Located in Sher-E-Bangla Nagar, Dhaka.
• Kaan Pete Roi (কান পেতে রই): A Bengali-language emotional support helpline. While the service is offered in Bengali, support workers can guide callers towards appropriate professional referrals.
• Private counselling services in Dhaka, Chittagong, Sylhet, and Rajshahi: Licensed clinical psychologists who offer confidential sessions addressing addictive behaviour, including gambling disorder.
• Community health workers and NGOs: Several NGOs operating across Bangladesh provide community-level mental health outreach, including in Khulna, Barisal, Rangpur, and Mymensingh districts.

Support for Family Members

Gambling harm rarely affects only the individual player. If you are a family member, spouse, or close friend of someone whose gambling is causing concern, you are also entitled to support. Consider speaking to a counsellor in your area, or contact 7gw's support team to discuss whether any responsible gaming tools can be applied with the account holder's cooperation. We cannot apply account restrictions without the account holder's consent, but we can advise on how to have a constructive conversation about seeking help.

For the majority of players, gambling on 7gw is a form of entertainment that they enjoy without significant harm. Keeping it that way comes down to a few consistent habits. The following guidelines reflect best practice for responsible, sustainable gambling.

• Set a budget before you play — and stick to it. Decide in advance the maximum amount you are prepared to lose in a given session or week. Treat this as the cost of entertainment, not as capital to be recovered. Use the deposit limit tool to enforce this automatically.
• Never gamble with money you cannot afford to lose. Your rent, groceries, children's school fees, and other essential expenses must always be covered first. Gambling funds should come exclusively from your discretionary entertainment budget.
• Do not chase losses. A loss is the cost of play — not a debt that the platform owes you. Attempting to recover losses by increasing bet sizes or extending sessions typically makes outcomes worse, not better.
• Balance gambling with other activities. Gambling is one leisure option among many. Make sure it does not displace other activities you enjoy — sport, socialising, family time, creative pursuits — or become your primary form of entertainment.
• Take regular breaks. Enable session reminders and respect them. Stand up, move around, and return to the platform only if you genuinely want to continue — not because stopping feels uncomfortable.
• Do not play under the influence of alcohol or substances. Impaired judgement leads to poorer decisions, higher bets, and a greater likelihood of chasing losses. Play only when your mind is clear.
• Keep gambling a private, individual choice. Avoid gambling under social pressure. If you feel pushed into playing or into betting more than you wanted to, step away from that situation.
• Use the tools available to you. 7gw has invested in responsible gaming controls precisely because we know they make a difference. A deposit limit, a session reminder, or a brief time-out costs you nothing and could prevent significant harm.
• Know when to stop for good. If you find yourself consistently breaking the guidelines above, self-exclusion is a mature and courageous decision — not a last resort. Many players use self-exclusion proactively, before harm escalates.

The 7gw support team is your first point of contact for any responsible gaming matter. Whether you want to apply a limit, request a self-exclusion, ask a question about your account activity, or simply talk through your options, we are here to help. All responsible gaming communications are treated with strict confidentiality.

• Email: [email protected] — use the subject line "Responsible Gaming" for priority routing.
• Response time: Within 48 hours for all responsible gaming requests (Bangladesh Standard Time, UTC+6). Urgent self-exclusion requests are typically processed within a few hours during business hours.
• What to include in your message: Your registered name, your 7gw account username, the specific tool or action you are requesting, and any context you feel comfortable sharing. More context helps us respond more effectively, but you are not required to provide an explanation.

This Responsible Gaming Policy is reviewed periodically and updated in line with best practice developments. The current version was last updated in January 2026. It should be read alongside the Terms & Conditions and the Privacy Policy.